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Frequently Asked Questions
What kind of products does Ilayci sell?
We offer a wide range of fashionable, affordable modest clothing, hijabs and hijab accessories.
How can I place an order?
You can easily place an order by adding the desired items to your shopping cart and then proceeding to checkout. Follow the steps to fill in your shipping and payment information, and complete your order.
What payment methods do you accept?
We accept various payment methods, including iDEAL, credit card (Visa, MasterCard), PayPal, and other secure payment options. You can see the available options during checkout.
How can I track my order?
After placing your order, you will receive a confirmation email with a tracking number once your package has been shipped. You can use this number to track your order online via the courier's website.
What are the shipping costs?
Shipping costs may vary depending on your location and the size of your order. We offer free shipping on orders over a certain amount. Please see our shipping page for more information on costs.
How long does it take to receive my order?
We strive to ship your order as soon as possible. Delivery time within the Netherlands is usually 1-3 business days. For international shipments, delivery time may be longer, depending on the destination.
Can I return or exchange my order?
Yes, you can return or exchange items within 14 days of receipt, as long as they are unworn, have the price tag and are in their original condition. Complete our returns form and send the items back to the address provided. See our returns policy for more details.
Are the colors of the hijabs and clothing on the website representative of the actual products?
We do our best to display the colours as accurately as possible. However, please note that colours may vary slightly depending on your monitor settings.
How can I contact customer service?
For questions or assistance, you can contact our customer service by email at info@ilayci.com or by filling out the contact form on our website. We aim to respond within 24 hours. We are easily reachable by email from Monday to Friday from 10:00 to 18:00.
Do you have a physical store?
At this time we are an online store and do not have a physical store. However, we do offer an extensive online catalog and customer service to serve you as best as possible. We hope to offer private sales in the future.